French Beauty Limited (“Yves Rocher Kenya”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, social media pages, or interact with our services.

This Privacy Policy applies to our website, Yves Rocher Kenya, our social media platforms, and any related services operated by us.

By accessing or using our Sites, you confirm that you have read and understood this Privacy Policy.

1. HOW WE COLLECT INFORMATION

Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Delivery or billing address
• Date of birth
• Payment information

We collect this information when you:

• Make a purchase
• Create an account
• Subscribe to our newsletters
• Contact customer service
• Participate in promotions, surveys, or campaigns
• Interact with us on social media

Information from Third Parties

We may receive information about you from third-party platforms such as Instagram, Facebook, payment providers, analytics providers, or advertising partners when you interact with our content or services on those platforms. The information received depends on your privacy settings on those platforms.

Automatically Collected Information

When you use our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Approximate location information

2. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and help us improve our services.

Cookies may collect information such as:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Approximate location information

We may also use analytics tools such as Google Analytics to better understand how visitors use our website.

Most browsers allow you to control or disable cookies through browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.

3. HOW WE USE YOUR INFORMATION

We may use your information for the following purposes:

• To process orders and payments
• To deliver products and services
• To communicate with you regarding orders, updates, promotions, or customer support
• To improve our website, products, and customer experience
• To personalize your shopping experience
• To send promotional emails or SMS messages (where permitted by law)
• To conduct analytics and marketing research
• To detect fraud, misuse, or security issues
• To comply with legal and regulatory obligations
• To maintain the security of our systems and services

You may opt out of receiving promotional communications from us at any time.

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information with:

• Companies affiliated with Yves Rocher Kenya or French Beauty Limited
• Third-party service providers who assist with payment processing, deliveries, website hosting, analytics, marketing, or customer support
• Business partners were necessary to provide products or services
• Authorities or regulators were required by law
• Other parties in connection with a merger, acquisition, restructuring, or sale of business assets

We may also share aggregated or anonymized information that does not directly identify you.

We do not sell your personal information to third parties.

5. ONLINE ADVERTISING

We may use third-party advertising platforms such as Meta (Facebook and Instagram) and Google to display advertisements that may be relevant to your interests.

These platforms may use cookies or similar technologies to personalize advertising based on your interactions with our website or social media pages.

You can manage advertising preferences through your browser or social media platform settings.

6. YOUR RIGHTS AND CHOICES

You may:

• Request access to your personal information
• Request correction of inaccurate information
• Request the deletion of your information where applicable
• Opt out of marketing communications at any time

To unsubscribe from promotional emails, click the “unsubscribe” link in our emails.

For requests regarding your personal information, contact us at info@yrkenya.com.

Please note that we may still send essential service-related communications such as order confirmations or security notices.

7. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your information may be stored and processed in Kenya or in other countries where our service providers operate.

We retain personal information only for as long as necessary for business, legal, or regulatory purposes.

8. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

9. LINKS TO THIRD-PARTY WEBSITES

Our website or social media pages may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review the privacy policies of any external sites they visit.

10. COMPLIANCE WITH KENYAN LAW

We process personal information in accordance with the Kenya Data Protection Act, 2019, and other applicable laws and regulations.

11. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

French Beauty Limited / Yves Rocher Kenya
Email: info@yrkenya.com

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

We encourage you to review this Privacy Policy periodically.