FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by DPO standards, which is a joint effort of brands like Visa, MasterCard, Credit Card, MPESA and Airtel Money.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept payments from major credit card companies like Visa, Mastercard, American Express.

Shipping & Delivery

Next Day Delivery option (only available within Nairobi) for KSH. 300. Next-day Nairobi deliveries for orders over ksh. 3,500 are free.

Shipping outside of Nairobi can take between 1-2 days. Rates are charged at variable rates depending on the destination.

Express delivery option - Same day delivery (only available within Nairobi).

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Please note that international shipping (outside of Kenya) is not applicable right now.

Yes. If interested in wholesale opportunities, please get touch via info@yrkenya.com

Returns & Refunds

At Yves Rocher, we do everything possible to ensure that you are satisfied with your purchase. In the case of a product defect, we are happy to honor a return or exchange. All returns are subject to validation and approval at Yves Rocher’s discretion. Yves Rocher monitors return activity for abuse and reserves the right to limit returns or exchanges in all instances. Items MUST be returned in their original packaging within 14 days of purchase, in an unused state, and accompanied by a receipt. We are unable to accept a return or exchange request resulting from a change of mind.

Items MUST be returned in their original packaging within 14 days of purchase, in an unused state, and accompanied by a receipt.